BRONX AUTO SERVICE
PRIVACY POLICY
Effective Date: November 1, 2026
Bronx Auto Service respects the privacy of our customers and is committed to protecting their personal information. This Privacy Policy explains how we collect, use, and safeguard information when customers visit our website, contact our business, schedule appointments, or use our automotive repair services.
1. Information We Collect
When customers contact Bronx Auto Service or request automotive services, we may collect the following information:
- Customer names
- Telephone numbers
- Email addresses
- Vehicle information, including make, model, year, and vehicle identification number (VIN)
- Vehicle repair and maintenance information
- Appointment requests and preferred appointment dates
- Information submitted through website contact forms
- Customer communications and service inquiries
2. How We Use Customer Information
Bronx Auto Service uses customer information to:
- Schedule automotive repair and maintenance appointments.
- Communicate with customers regarding their vehicles.
- Provide repair estimates and service updates.
- Notify customers when their vehicles are ready.
- Respond to customer questions and service requests.
- Process appointment requests submitted through our website.
- Improve customer service and business operations.
We do not currently use customer text messaging for promotional advertising or marketing campaigns.
3. Website Forms and Online Appointments
Customers may submit personal information through our website when requesting appointments, contacting our business, or inquiring about automotive services.
Information submitted through these forms is used to respond to inquiries, schedule appointments, and provide requested services.
4. Google AI Messaging and Automated Responses
Bronx Auto Service may use Google’s AI-powered business messaging services to assist customers with routine inquiries.
Automated messaging may provide information about business hours, location, available services, and general automotive service questions.
When additional assistance is required, customer inquiries may be referred to our staff.
Customers should contact our business directly to confirm repair estimates, appointment availability, and vehicle completion times.
5. Text Messaging and Customer Communications
Bronx Auto Service communicates with customers by telephone, email, and text message regarding vehicle repairs, appointments, and service updates.
We send text messages only for customer services about vehicle repairs and appointments, not for marketing.
Customers may request that nonessential text communications stop by contacting our business.
Message and data rates may apply depending on the customer’s mobile service provider.
6. Information Sharing
Bronx Auto Service may share customer information with trusted service providers when reasonably necessary to operate our business, provide automotive services, process customer requests, or facilitate communications.
We do not sell customer information to third parties for their independent marketing purposes.
Mobile phone numbers and text messaging consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Information may also be disclosed when required by applicable law.
7. Information Security
Bronx Auto Service takes reasonable administrative and technical precautions to protect customer information against unauthorized access, disclosure, alteration, or misuse.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
8. Information Retention
We retain customer information for as long as reasonably necessary to provide automotive services, maintain business records, resolve disputes, and comply with applicable legal obligations.
9. Customer Privacy Requests
Customers may contact Bronx Auto Service to request information about their personal data or ask that information be corrected or deleted, subject to applicable legal and business recordkeeping requirements.
10. Changes to This Privacy Policy
Bronx Auto Service may update this Privacy Policy periodically to reflect changes in business operations, technology, or applicable legal requirements.
Updates will be posted on our website with a revised effective date.
11. Contact Information
Bronx Auto Service
Website: https://bronxautorepair.pro
Email: info@bronxautorepair.pro
For questions regarding this Privacy Policy or how customer information is handled, please contact our business.